CloudTech Logo
Premium All Electronics Dealer
Trade-in Accepted
Warranty
Data Transfer
Free glass protector
Customer Support
Delivery Country-wide
Cookie House 3rd Flr Shop 301
0722244482 / 0711357878
Happy Shopping…
Premium All Electronics Dealer
Trade-in Accepted
Warranty
Data Transfer
Free glass protector
Customer Support
Delivery Country-wide
Cookie House 3rd Flr Shop 301
0722244482 / 0711357878
Happy Shopping…
CloudTech

CLOUDTECH

WARRANTY POLICY

This warranty policy applies to all products purchased from CloudTech. We stand behind our products and service with clear, transparent terms.

1-YEAR MANUFACTURER WARRANTY

All electronics (mobile phones, TVs, laptops) are covered by a 1-year warranty from the date of purchase.

EXCLUSIONS FROM WARRANTY

Warranty does not cover water damage, electrical faults, or physical damage (drops, cracks, impact).

PROOF OF PURCHASE REQUIRED

Original receipt or invoice must be presented to validate any warranty claim.

24-HOUR ASSESSMENT PERIOD

Device will be inspected within 24 hours before any warranty decision is made.

RESOLUTION TIMEFRAME

Most repairs completed within 5 working days. Complex cases may take up to 21 working days.

WARRANTY BECOMES VOID IF

• Device opened or repaired elsewhere • Jailbroken or rooted • Data loss during repair not covered

NO RETURNS POLICY

Once sold, items cannot be returned. Warranty repair or replacement only.

NEED ASSISTANCE?

Contact our support team at +254 722 244 482 or visit us at Cookie House, 3rd Floor, Shop 301, Nairobi CBD.